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Frequently Asked Questions
Getting started and eligibility
Who can apply to EntryLab (HK)?
Who owns the inventory?
What products are accepted?
What product sizes are accepted?
Can I send a large amount of stock to EntryLab?
Can I choose a specific machine location or slot?
Can I switch to another product during a service period?
Pricing, deposits, payments, and payouts
What does the Base Plan cover?
What do the optional Data Service Plans include?
Is there a deposit required?
When do I need to pay?
When are sales proceeds and deposits paid out?
Pilot term, renewals, and end-of-pilot arrangements
What is the minimum commitment, and how do renewals work?
How do I downgrade or opt out?
What happens after the pilot ends?
Logistics, customs, and shipping
Which logistics provider should I use?
How should shipments to Hong Kong be arranged, and who is responsible for compliance?
Do I need to notify EntryLab before shipping additional products during a service period?
Operations and service delivery
How often are machines replenished?
Does EntryLab guarantee sales, traffic, or visibility?
What happens if there is downtime, or if products are lost or damaged?
Data, feedback, and reporting
How is feedback collected?
What data and reporting do clients receive?
Will personal data of end-consumers be shared with clients?
Are analytics, reports, and outputs guaranteed to be complete or predictive?
Marketing and optional services
Are advertisements available?
Are roadshow services available?
What is EntryLab Exchange?
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